On Wednesday, August 18, 2004 3:25 PM Charles R. Thompson <[EMAIL PROTECTED]> wrote: > In other words, if a customer replies to one of our outgoing emails, > if we forget it is there, will escalation occur?
Yes. hth, Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
