hi -
when providing support within a company, you're often dealing with a piece of hardware like a problematic workstation. the following capabilities would be very useful:
- have a table of ASSETS like workstations, servers, printers, etc - have a table of LOCATIONS, to which you can assign assets - be able to associate an asset with a ticket
this would allow you to:
- keep track of your asset inventory - maintain a history of issues for each asset
is this possible with OTRS? if not, might it be added in the future?
if not, is anyone aware of a similar FOSS tool that might be more appropriate for this task?
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