Hi Ramesh,
On Mon, Aug 30, 2004 at 05:02:23AM -0000, Ramesh Kumar wrote:
> Please help me. I want some help in to change in "Subject" item in the article.
>
> For Example:
>
> I want a pull down menu for Subject with listing some datas,when a customer sends to
> article to Agent.
>
> Which dtl programs and perl modules to modified so that it can be replicated both in
> database and web pages ?
I'm not sure, I think you are looking for
Kernel/Output/HTML/Standard/CustomerMessageNew.dtl or
Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl
It's a html form. Just put option tags with your subjects in it.
> - Ramesh Kumar
Martin Edenhofer
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