Hi Jonathan,
On Fri, Aug 27, 2004 at 05:58:56PM -0700, Jonathan Hunt wrote:
> I hope this is what I should be doing to find help in troubleshooting OTRS.
> I installed OTRS 1.2.4 via the source on a knoppix 3.4 system (kernel
> 2.4). Following these directions:
> http://doc.otrs.org/1.2/en/html/install-cli.html#INSTALL-CLI-INSTALL I
> have a problem with # 10 during the first login to OTRS. I enter the
> login & password and I get an Internal Server Error. I check the apache
> logs and it says this every try I attempt to login:
>
> ------------------------------------------------
> [Fri Aug 27 18:04:50 2004] index.pl: unix dgram connect: No such file or
> directory at ../..//Kernel/System/Log/SysLog.pm line 42
> no connection to syslog available at ../..//Kernel/System/Log/SysLog.pm
> line 42
> [Fri Aug 27 18:04:50 2004] [error] [client 169.237.121.45] Premature end
> of script headers: /opt/otrs/bin/cgi-bin/index.pl
> ------------------------------------------------
> [...]
> Anyone know whats going on?
OTRS wan't to log into syslog. But it looks like there is no syslog
running on your knoppix 3.4.
Solutions:
a) start syslog
b) [Kernel/Config.pm]
$Self->{'LogModule'} = 'Kernel::System::Log::File';
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
[...]
(and restart your webserver if you use mod_perl)
> Jon H.
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting f�r Ihr OTRS System?
=> http://www.otrs.de/
