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Hello all, We just started using the OTRS ticketing system for all our
support and really like it. We just have a few customization items that
somebody else may have already written code to do. If you have, could you
send me the code? 1. When a customer sends an email with multiple addresses in
the To field, all are lost except the first one when and agent sends a
response. Has anyone written perl code to put the additional addresses as CC? 2. We would like to do a query on all closed tickets with a specific
close date. Has anyone added that enhancement? 3. The ability to assign the owner of a ticket without
locking it to that person. This may be a customization item that I have not yet
found. Thanks, |
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