We've gone live with
1.2.4 and currently running in tandem with Remedy for just one more week and
then OTRS will be our main helpdesk.
Anyway I have the
following questions:
1/ Is it possible to
search for the number of phone calls over a given period?
2/ we are forwarding
tickets from Remedy to OTRS and changing the customer id to be the ticket
originator. However, when we then action, respond or close the ticket the from:
address is still Remedy even though we have changed the Customer ID. Is
this a bug?
3/ I've added
entries in GenericAgent.pm to delete tickets in the spam queue but they aren't
being deleted. Is there something else I need to do? I've restarted
cron.sh just in case
Rgds
Philippa
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
