On 21/9/04 4:41 pm, Alex Ricordi <[EMAIL PROTECTED]> wrote: > Hi , > > > > I am testing the ticketing system (OTRS) but all the documentation I found > is technical-oriented... Is there any user-oriented documentation to > understand the proposed flow process for the tickets using OTRS.. i.e. When
Not really. The German docs might be a bit better than the English docs. The only other vaguely useful documentation I've found is a "Big Picture" diagram at <http://otrs.org/feature/> Cheers, Chris _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
