Thanks very much for that info. Can I get a definition of "available" tickets?
What makes a ticket "available"? What criteria define if a ticket is shown on the queueview page? MMP _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
