Is there a way to do a bulk action without locking tickets? I mostly use it for moving spam messages into my "Junk" queue (where a GenericAgent will remove them), and I don't like to have recent spam messages automatically locked in my AgentMailbox view!
You could you set the option 'Move::ForceUnlockAfterMove' to 1 in Config.pm. That way, tickets get unlocked after being moved. Alas, all of them ge always unlocked then...
With kind regards from a 10� night in Germany,
Robert Kehl
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