yes! same here (so you are the third person having the #1 problem) ... what i see in the history is this (look at what is done on the last line!! - why??):
NewTicket Ticket=[2004092816000172], ID=[2448] created (Q=Support;P=3 normal;S=new). admin (Admin OTRS) 09/28/2004 11:20:32 CustomerUpdate CustomerID updated to '[EMAIL PROTECTED]'. CustomerUser updated to '[EMAIL PROTECTED] admin (Admin OTRS) 09/28/2004 11:20:32 EmailCustomer added email. admin (Admin OTRS) 09/28/2004 11:20:32 SendAutoReply Sent auto response to 'Michael <[EMAIL PROTECTED]>' admin (Admin OTRS) 09/28/2004 11:20:32 OwnerUpdate New owner is "normis" (ID=5). normis (Normunds[..]) 09/28/2004 11:31:39 Lock Locked ticket. normis (Normunds[..]) 09/28/2004 11:31:39 SendAnswer Email sent to "Michael <[EMAIL PROTECTED]>". normis (Normunds[..]) 09/28/2004 11:32:53 StateUpdate Old: "new" New: "open" normis (Normunds[..]) 09/28/2004 11:32:57 Unlock Unlocked ticket. - admin (Admin OTRS)09/28/2004 14:35:064:35:06 N. Tuesday, September 28, 2004, 4:26:25 PM, you wrote: SPP> Our OTRS helpdesk has been live for 1 week now and has splendidly handled SPP> over 3200 tickets plus a few hundred I deleted form the database (eagerly SPP> waiting for the bulk facility!) SPP> Can anyone answer the following: SPP> 1/ occasionally ie not regularly enough to form a consistent pattern, SPP> tickets will reopen themselves! In the ticket history you can see the SPP> ticket being closed and then marked as open again. Why does this happen? SPP> 2/ is there a way to remove queues from the custom/personal queue box in SPP> preferences. I set a queue to receive notifications from and now I don't SPP> want them but it seems I have to have something in there now!! Is there a SPP> way around this? SPP> 3/ there appears to have been a mail loop problem and there was a situation SPP> where tickets were bouncing back and forth to a particular user. The only SPP> auto-response set is on new tickets so I'm not sure why this happened. What SPP> I want to know is, is there a way to suspend OTRS or at least the mail SPP> handling in order to delete the looping mail? SPP> Thanks guys and keep up the good work. SPP> Philippa Strange _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
