On Fri, 1 Oct 2004, Gerold Gruber wrote:
Robin Mordasiewicz wrote:
How can I reject a ticket or merge it into an existing one.
Sometimes people email the system regarding currently open tickets, but the system creates a new ticket.
I would like to know how I can either reject, or delete or merge the follow up into an existing ticketWhat about the link function? We enter a link in such cases and close one ticket, merging manually by adding needed infos as notes
the link function works when trying to merge tickets, thanks, but I still do not see a way to click a link that will reject a tickets.
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