Hi,
We have a problem with the module AgentCustomer : it permits to change the
customer of a ticket and it shows all tickets for the current customer.
The problem is that there is no limit (default is 10000) and it could take
a very long time before we can see the result.
After looking at source files, I've discover that an option exists in one
case for customer tickets history : AgentCustomerMaxShownCustomerTickets.
The program <OTRS_HOME>/Kernel/Modukes/AgentCustomer.pm try to get this
option which didn't exist (both in Config.pm and Default.pm), but only in
one case of the Tickets search.
So I added this option in Config.pm :
# set the limit for customer ticket history
$Self->{AgentCustomerMaxShownCustomerTickets} = 10;
And I use the same option for the two Tickets search method in
AgentCustomer.pm :
# --
# get ticket ids with customer id
# --
my @TicketIDs = ();
if ($TicketCustomerID || $CustomerUserData{UserID}) {
if ($CustomerUserData{UserID}) {
my @CustomerIDs = $Self->{CustomerUserObject}->CustomerIDs(User
=> $CustomerUserData{UserID});
@TicketIDs = $Self->{TicketObject}->TicketSearch(
Result => 'ARRAY',
Limit =>
$Self->{ConfigObject}->Get('AgentCustomerMaxShownCustomerTickets') || '40',
CustomerID => [EMAIL PROTECTED],
UserID => $Self->{UserID},
Permission => 'ro',
);
}
elsif ($TicketCustomerID) {
@TicketIDs = $Self->{TicketObject}->TicketSearch(
Result => 'ARRAY',
# ept change -> add option limit
Limit =>
$Self->{ConfigObject}->Get('AgentCustomerMaxShownCustomerTickets') || '40',
CustomerID => $TicketCustomerID,
UserID => $Self->{UserID},
Permission => 'ro',
);
}
}
The problem is that you will only see the X last tickets for this user.
But, I guess that it's enough to work. (There is no pagination either.)
Do you think you could integrate this in a future version ?
Kind regards.
Pascal Gouttebel
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