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My GenericAgent.pm is located in /var/www/localhost/Kernel/Config/
my GenericAgent.pl is in /usr/bin/
I don't know why everything is all over the place, but it is very
strange. The ebuild for Gentoo didn't create a /opt/otrs director. so
I looked everywhere for all of the config files and such and they are
all in /var/otrs /var/www/localhost/ and /usr/bin
I tried changing the path in
/var/www/localhost/Kernel/Config/Defaults.pm to /var/www/localhost
~ # --------------------------------------------------- #
~ # directories #
~ # --------------------------------------------------- #
~ # root directory
~ $Self->{Home} = '/var/www/localhost';
and then changing the GenericAgent.pl back to Kernel/cpan
# use ../ as lib location
use File::Basename;
use FindBin qw($RealBin);
use lib dirname($RealBin);
use lib dirname($RealBin)."/Kernel/cpan-lib";
Regards,
Lance McCulley
Computer Tech Specialist
[EMAIL PROTECTED]
La Sierra University
I.T. Department
(909) 785-2554
Tyler Hepworth wrote:
|>Well, when I try to run 'GenericAgent.pl >> /dev/null' at a prompt I
|>get this output:
|>
|>testserver # GenericAgent.pl
|>Can't locate Kernel/Config.pm in @INC (@INC contains:
|>/usr/Kernel/cpan-lib /usr /etc/perl
|>/usr/lib/perl5/site_perl/5.8.4/i686-linux
|>/usr/lib/perl5/site_perl/5.8.4
|>/usr/lib/perl5/site_perl/5.8.2/i686-linux
|>/usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl
|>/usr/lib/perl5/vendor_perl/5.8.4/i686-linux
|>/usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl
|>/usr/lib/perl5/5.8.4/i686-linux /usr/lib/perl5/5.8.4
|>/usr/local/lib/site_perl .) at /usr/bin/GenericAgent.pl line 40.
|>BEGIN failed--compilation aborted at /usr/bin/GenericAgent.pl line 40.
|>
|>I've looked in the GenericAgent.pl and tried to set the path correctly
|>(i.e. /var/www/localhost/ ) but it doesn't help
|>
|>testserver # GenericAgent.pl >> /dev/null
|>Can't locate Kernel/Config.pm in @INC (@INC contains:
|>/usr/var/www/localhost/ /usr /etc/perl
|>/usr/lib/perl5/site_perl/5.8.4/i686-linux
|>/usr/lib/perl5/site_perl/5.8.4
|>/usr/lib/perl5/site_perl/5.8.2/i686-linux
|>/usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl
|>/usr/lib/perl5/vendor_perl/5.8.4/i686-linux
|>/usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl
|>/usr/lib/perl5/5.8.4/i686-linux /usr/lib/perl5/5.8.4
|>/usr/local/lib/site_perl .) at /usr/bin/GenericAgent.pl line 40.
|>BEGIN failed--compilation aborted at /usr/bin/GenericAgent.pl line 40.
|>
|>I don't know if this helps narrow down my problem, but I at least know
|>that this script isn't working properly. I'm running Gentoo and the
|>ebuild puts everything into /var/www/localhost/. Thanks for helping.
|
|
|Hmmm strange. Where is your GenericAgent.pm and where is your
|GenericAgent.pl? The path to Config.pm should be in
|opt/otrs/Kerne/Config.pm. That location should be included
|automatically in the setup. I really think we need to clear up that
|error first. Once that is done it should work.
|
|So, to review (I know you are not dumb, I just don't have access to
|what you are seeing so I have to reiterate for peace of mind).
|
|You have configured the job "assign owner". It reside in
|/Kernel/Config/GenericAgent.pm
|
|You run bin/GenericAgent.pl. That should execute the contents of GA.
|Then you check your logs. Don't know what more to say.
|_______________________________________________
|OTRS mailing list: otrs - Webpage: http://otrs.org/
|Archive: http://lists.otrs.org/pipermail/otrs
|To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
|Support oder Consulting f�r Ihr OTRS System?
|=> http://www.otrs.de/
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