Hello! Just introducing myself to the list. I am the Senior SE for a Microsoft Partner in Los Angeles, CA, USA. I have installed the Windows version of OTRS, and am going to implement it so that all of our customers can submit help requests to us via the internet.
I have my first question: If a ticket goes into the postmaster queue, how do I change the owner of the ticket to one of my technicians? I have entered the techs as users, and each seems to have a personalqueue, but I don't see any options to move the ticket from the PostMaster queue to the queue of a technician. Chris Willis Senior SE, Castellan 818-789-0088 x203 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
