Alex Mihicinac wrote:
Settings: Queue: followup possible Agent: Followup Notification->Yes
BTW,
There is a "lock ticket after follow-up" in the queue settings in my 1.2.4, didn't try it.
Forgot to mention - this option is set to Yes.
One other strange thing about FollowUp. If Agent turn off Followup Notification, then ticket actually gets lock and owner can see it under locked thickets. Of course notify is not send in this case.
Could be a bug then. Which OTRS version are you referring to?
Lp,
--alexm
Gerold
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