Rudi Kramer schrieb:
Good Morning
I had problem with the generic agent a while ago using OTRS 1.2.3, now
with OTRS 1.3.2 and the web interface for the generic agent I'm having
the same problem.
I have a email with the subject of Blocked delivery of your email to
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
Now I want the generic agent to move all emails from the specified queue
with the subject of Blocked delivery of your email to a different
queue. This does not work except if I add in the exact whole subject. Is
there a wild card I can use in the generic agent?
^Blocked delivery of your email.*
^ - start of Subject
. - any character
* - repeatedly
hth,
Robert Kehl
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