Yes , It is mentioned in my first post. Have a look. Thanks, tripal
-----Urspr�ngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Robert Kehl Gesendet: Wednesday, October 27, 2004 12:20 PM An: User questions and discussions about OTRS. Betreff: Re: [otrs] problem running two instance of otrs on one server Do the two instances bear different SystemIDs? hth, Robert Kehl Tripal Jadeja schrieb: > Information: > OS: debian linux > Webserver: Apache > Otrs Version: 1.3.1 > > I have apache configured for several name based virtual web servers. > I have installed first instance of otrs with following config. > INSTANCE ONE: > > Otrs base dir: /opt/otrs > Otrs database: otrs > Otrs SystemID: 10 > $Self->{LogModule} = 'Kernel::System::Log::SysLog'; > Otrs Webcofnig: > <VirtualHost IPaddr> > ServerAdmin [EMAIL PROTECTED] > DocumentRoot /opt/otrs/var/httpd/htdocs/ > ServerName webserver.domain.com > Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" > Alias /otrs/ "/opt/otrs/bin/cgi-bin/" > <IfModule mod_perl.c> > <Location /otrs> > SetHandler perl-script > PerlHandler Apache::Registry > Options ExecCGI > PerlSendHeader On > </Location> > </IfModule> > </VirtualHost> > > > Configuration for Second instance of otrs on same server. > INSTANCE TWO: > > Otrs base dir: /opt/otrs1 > Otrs database: otrs1 > Otrs SystemID: 20 > $Self->{LogModule} = 'Kernel::System::Log::SysLog'; > Otrs Webcofnig: > <VirtualHost IPaddr> > ServerAdmin [EMAIL PROTECTED] > DocumentRoot /opt/otrs1/var/httpd/htdocs/ > ServerName webserver1.domain.com > Alias /otrs-web/ "/opt/otrs1/var/httpd/htdocs/" > Alias /otrs/ "/opt/otrs1/bin/cgi-bin/" > <IfModule mod_perl.c> > <Location /otrs> > SetHandler perl-script > PerlHandler Apache::Registry > Options ExecCGI > PerlSendHeader On > </Location> > </IfModule> > </VirtualHost> > > > Now the problem. > 1) The following is snip for syslog view of otrs INSTACE TWO. > Wed Oct 15 16:24:43 2004 notice OTRS-CGI-20 User: one doesn't exist or is > invalid!!! (REMOTE_ADDR: 10.0.0.121) > Wed Oct 15 16:24:35 2004 notice OTRS-CGI-20 User: one doesn't exist or is > invalid!!! (REMOTE_ADDR: 10.0.0.121) > Wed Oct 15 16:24:23 2004 notice OTRS-CGI-20 SessionID: > '1097041a8720ba67004a2115157269fdae' is invalid!!! > Wed Oct 15 16:20:59 2004 notice OTRS-CGI-20 User: two authentication ok > (REMOTE_ADDR: 10.0.0.101). > Wed Oct 15 16:18:38 2004 notice OTRS-CGI-20 User: three doesn't exist or is > invalid!!! (REMOTE_ADDR: 10.0.0.131) > Wed Oct 15 16:18:27 2004 notice OTRS-CGI-20 User: three doesn't > > Problem here is user one and two have NEVER tried to login to otrs instance > two. I have checked the web server log I do not find any access entry from > ip address 10.0.0.121 or 10.0.0.131 to web server of otrs instance two. > I do not understand hows this happening. > > 2) users on otrs instance two are getting logged out suddenly with error > session is invalid. > I have changed the config for sessions on instance two. > > $Self->{SessionModule} = 'Kernel::System::AuthSession::DB'; > $Self->{SessionName} = 'Session'; > $Self->{SessionCheckRemoteIP} = 1; > $Self->{SessionDeleteIfNotRemoteID} = 1; > $Self->{SessionMaxTime} = 8*60*60; > $Self->{SessionMaxIdleTime} = 4*60*60; > $Self->{SessionDeleteIfTimeToOld} = 1; > $Self->{SessionUseCookie} = 1; > $Self->{SessionUseCookieAfterBrowserClose} = 0; > > But does not help. > Users are still getting kicked out with error message invalid session. > > There are NO problems on otrs instance ONE. > > > > Mit freundlichen Gr��en, > Tripalsinh Jadeja > Systems Administrator > Icompo.net GmbH > Phone: +49-331-20136185 > Fax : +49-331-20136485 > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > =http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
