2004-11-04, cs keltezéssel 21:08-kor Robert Kehl ezt írta: > Czakó Krisztián schrieb: > > That moves it to an other queue. As I can see, the "deleted" state (can > > be set via bulaction) is an other thing. > > Ime, this state does nothing at current, even if it exists, sorry. You > will have to use a GenericAgent job to delete the tickets. That's why > they're moved to another queue - on which the agents should not have > 'rw' access, btw.
I see. But what happens to the tickets with state deleted? I can't see them on the agent interface. > > Another problem with the bulkaction that it locks all selected tickets > > before the action, and I will have several delated state locked tickets > > after the action, so I have to unlock one by one... :( > > How can I unlock tickets in bulkaction? > Search the archives of the lat days, please. Sorry, I've somehow missed that thread :( But searching the archive is a great thing :) Regards, Slapic _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
