Although I am not Volker:
Do you know Cronjobs ? A Generic Agent Job is pretty similiar to that.
In OTRS's Section "Generic Agent" (you'll find that in the Admin Section) you can create such a job with many options, which can do some work automatically.
greets ffe
Am 05.11.2004 um 14:11 schrieb Mark Maas:
[EMAIL PROTECTED] wrote:Hi alone,
i think this depends on the version of OTRS you are using. In 1.3+ there are bulk actions implemented but i didnt take a closer look at it.
else a generic agent job may be helpfull.
just 2 ct.
Li
Hi Li,
Ok, can you explain a "generic job" a bit?
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