On 6-11-2004 at 3:07, Boris Ratner wrote:
>>In RT, incoming emails to particular addresses, say noc@, abuse@,
>>peering@, are automatically directed via Sendmail aliases pipes to
>>individual queues within RT. I can't figure out how to accomplish
>>this task in OTRS.
>[...]
>According to what i know you can accomplish this by doing the
>following: Set up the aliases to point to your main otrs e-mail
>address. then the mail should be already configured to be piped into
>Postmaster.pl.
You can also use the -q switch when piping mail to PostMaster.pl.
Example:
|/opt/otrs/bin/PostMaster.pl -q Abuse
I think this is a bit cleaner since it catches also those messages that
are addressed to you using Bcc:.
- Alessandro Ranellucci
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