Is there any shorter way, e.g. giving all users access to edit customer information and creating a short link from the ticket zoom to edit the customer's details?
Use this in the 'Map' attribute in the CustomerUser definition in Config.pm:
[ 'UserCustomerID', 'CustomerID', 'o', 1, 1, 'var', '$Env{"CGIHandle"}?Action=AdminCustomerUser&Search=$QData{"CustomerID"}' ],
hth,
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