Hi everybody,
I'm using OTRS for both, English and German support-mails. To realize this,
I move all English tickets to a Queue 'English' and the rest to 'German'.
This works nice and it allows me to use an English signature for English
mails and a German signature for German mails.
However: Unfortunately every email that I answer starts with:
"XXX YYY <xxx at yyy.com> schrieb:"
This might be nice when replying to a German mail but it not very helpful
when replying to an email in the 'English' Queue. I would prefer to use
"XXX YYY <xxx at yyy.com> wrote:"
for those mails.
Is there a way to localize this so that it depends on the Queue?
If not: If there a way to completely remove this message?
Best greetings,
Sven
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