On Thu, 2004-11-11 at 17:09, Jesse Shumaker wrote: > Graham Smith wrote: > > I decided to look at this a little closer, and have come to the > > conclusion that a 1.2.3 install is probably not required for a move from > > 9.0 to 9.1. > > > > If you .... > > > > a) backup the database on the old server using the > > /opt/otrs/scripts/backup.sh script. > > > > b) Copy backup files to new server. > > > > c) Install 1.3.2 on new server > > > > d) restore using the /opt/otrs/scripts/restore.sh script on new server. > > > > Then apply the upgrade as described in the UPDATE text file from the > > line .... > > > > *) Update the database changes with > > > > > > NB You made need to edit Config.pm to reflect changes in server name , > > before you start otrs. (likewise for any system mail addresses within > > otrs when otrs is started) > > > > then you should end up with a functional copy of your database on 1.3.2. > > > > The next stage would be sorting out any modified scripts and your > > procmail configuration if this the latter is used. > > > > On Fri, 2004-11-05 at 20:14, Marshall28 wrote: > > > > > Graham, > > > > > > It seems that the 1.2.3 upgrade is more outlined for me and would provide > > > me > > > with better instructions than the alternative way you mentioned. I would > > > need more instruction in order for me to get it working with a straight > > > 1.3.2 install. I'm not too familiar with mysql and therefore if you could > > > provide me with more detailed instructions on restoring OTRS with version > > > 1.3.2 I would consider trying it that way. > > > > > > If I go with the 1.2.3 install and then upgrade to 1.3.2, how much would I > > > have to configure version 1.2.3 before I could upgrade to 1.3.2? Would I > > > go > > > through setting up the database with installer.pl? How far would I have to > > > install and configure 1.2.3 before upgrading to 1.3.2? > > > > > > thanks > > > marshall > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of > > > Graham Smith > > > Sent: Friday, November 05, 2004 6:58 AM > > > To: User questions and discussions about OTRS. > > > Subject: RE: [otrs] Installing 1.3.2 and Restoring 1.2.3 DBase > > > > > > > > > > > [Stuff deleted] > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting f�r Ihr OTRS System? > > => http://www.otrs.de/ > > > > > > > so you have tried this and know it works this way? Also, I saw how you > mentioned that I would have to update the Config.pm file to update new > changes in the server name etc. The Config.pm is part of the > restore.sh scripts process. Therefore it should restore when I run > that script. Shouldn't it?
If the new server is to replace the old there is no problem. There may be a problem if you wish to run both. One thing I forgot ... Before running the restore.sh script create the MySQL otrs account with the same password as used in the old Config.pm. Entering ... mysql -u root -p -e "grant all privileges on otrs.* to [EMAIL PROTECTED] identified by '<password>'"; should do trick. > > marshall > > > ______________________________________________________________________ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting fr Ihr OTRS System? > => http://www.otrs.de/ -- Meum est propositum In tabernum mori, Graham Smith <[EMAIL PROTECTED]> _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
