Any ideas on how I could make this happen, basicly I just want the agent to receive an e-mail stating that a ticket has been closed.
Quoting [EMAIL PROTECTED]: > > > First off I would like to say that I think this software is GREAT. > > Anyway I get the "Agent" e-mails when a ticket is open and when the queue > changes, the customer receives a responce e-mail when they open as ticket as > well which is GREAT. However the "Agent" doesn't receive an e-mail when > he/she > closes a ticket out, I need to add this functionality, I would assume that > all > I need to to is fine the correct .pm file and place another line in there > that > says to e-mail the "Agent" as well, can someone PLEASE show me how I could do > this it's very important to me that I receive an e-mail when a ticket is > closed. > > > Brian Carpio > > ---------------------------------------------------------------- > This message was sent using IMP, the Internet Messaging Program. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > => http://www.otrs.de/ > ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
