Re: [otrs] How the reopen a ticket?

[Boudewijn van Weert (Valbosoft, S.L.)]

Hello,

When I add a note, it actually doesn't give the oportunity to change state,
and the state remains closed... Is the only way to actually reply to the
client again? This would be kind of inconvenient in case we closed it by
mistake, and don't really have anything to say (yet) to the client... Am I
overlooking something?

Cheers,

Bo van Weert
tel. 902 014 180
(00 34) 96 393 109 77
fax. 96 360 69 13
http://www.valbosoft.com




                                                                       
             Tyler Hepworth                                            
             <[EMAIL PROTECTED]                                         
             >                                                        Para
             Enviado por:              "User questions and discussions 
             [EMAIL PROTECTED]         about OTRS." <[EMAIL PROTECTED]>    
             .org                                                       cc
                                                                       
                                                                    Asunto
             17/11/2004 00:53          Re: [otrs] How the reopen a ticket?
                                                                       
                                                                       
                Por favor,                                             
                responda a                                             
              "User questions                                          
              and discussions                                          
               about OTRS."                                            
              <[EMAIL PROTECTED]>                                          
                                                                       
                                                                       




On Tue, 16 Nov 2004 22:42:21 +0100, Boudewijn van Weert (Valbosoft,
S.L.) <[EMAIL PROTECTED]> wrote:
>
>
> Hello,
>
> people talk about reopening a closed ticket but I can't find how to
really
> do that, except making it pending. How can that be done? There soesn't
seem
> to be a direct way to simply change it...
>

Search for the ticket
zoom,
respond via note, or mail, or phone,
set the state to open,
submit.

Hth

Tyler Hepworth
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