I don't know if your problem is already fixed but you can modify the number by simply editing the TicketCounter.log in /otrs/var/log
I had the same issue and fixed it this way.
Regards,
Jorick Astrego
IBM Certified System Administrator - Lotus Notes and Domino
Quality On-Line�
Hengelosestraat 501
P.O. Box 1414
NL-7500 BK Enschede
the Netherlands
Phone +31 53 4809090
Fax +31 53 4342040
Internet http://www.qualityonline.com
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