> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Tyler Hepworth
> > Is it possible to include the 'close call message' into the > Instead of closing the ticket through the "close" link, use > "Compose Answer (email)" and close it there. I had already realised that but if we have a new agent or someone forgets is it possible to change the behaviour of otrs to this way -Mat ________________________________________________________________________ This e-mail has been scanned for all viruses by Star. The service is powered by MessageLabs. For more information on a proactive anti-virus service working around the clock, around the globe, visit: http://www.star.net.uk ________________________________________________________________________ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
