On 16-12-2004 at 12:25, Moritz Both wrote: >What I can do is putting all nagios messages into one queue via >postmaster filter, but it would be good if all nagios messages >concerning one problem (i.e. notifications "warning", "critical", >"acknoledgement", "ok") would go into the same ticket.
I would write a Perl script to pipe notifications in existing tickets or in new ones, matching two variables: alert type (PROBLEM or RECOVERY) and service name. New tickets should be created if no tickets are currently open with the same variables. Also, a nice script could modify auto-responses to trigger some kind of automatic outage disclosure (say: "we will get back to you ASAP; in the mean time note that we're experiencing problems on a webserver, check this page to verify the status of your account..."). - Alessandro _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
