I am having a problem in OTRS 1.3.2 tarball installation. The installation went smooth and i got internal server error on running the index.pl file.
Error is as follows... <h1>Software error:</h1> <pre>Can't load ticket storage backend module Kernel::System::Ticket::ArticleStorageDB! Can't locate bytes.pm in @INC (@INC contains: ../../ /usr/local/lib/perl5/site_perl/5.005/i386-freebsd /usr/local/lib/perl5/site_perl/5.005 /usr/home/webmaster_supp/cgi-bin/otrs/bin/cgi-bin/../../Kernel/cpan-lib /usr/home/webmaster_supp/cgi-bin/otrs/bin/cgi-bin/../.. /usr/local/lib/perl5/site_perl/5.005/i386-freebsd /usr/local/lib/perl5/site_perl/5.005 . /usr/libdata/perl/5.00503/mach /usr/libdata/perl/5.00503 /usr/home/webmaster_supp/cgi-bin/otrs/bin/cgi-bin/../.. /usr/home/webmaster_supp/cgi-bin/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at ../..//Kernel/System/Ticket/ArticleStorageDB.pm line 182. BEGIN failed--compilation aborted at ../..//Kernel/System/Ticket/ArticleStorageDB.pm line 182. </pre> <p> For help, please send mail to this site's webmaster, giving this error message and the time and date of the error. </p> [Thu Dec 30 01:52:28 2004] index.pl: Can't load ticket storage backend module Kernel::System::Ticket::ArticleStorageDB! Can't locate bytes.pm in @INC (@INC contains: ../../ /usr/local/lib/perl5/site_perl/5.005/i386-freebsd /usr/local/lib/perl5/site_perl/5.005 /usr/home/webmaster_supp/cgi-bin/otrs/bin/cgi-bin/../../Kernel/cpan-lib /usr/home/webmaster_supp/cgi-bin/otrs/bin/cgi-bin/../.. /usr/local/lib/perl5/site_perl/5.005/i386-freebsd /usr/local/lib/perl5/site_perl/5.005 . /usr/libdata/perl/5.00503/mach /usr/libdata/perl/5.00503 /usr/home/webmaster_supp/cgi-bin/otrs/bin/cgi-bin/../.. /usr/home/webmaster_supp/cgi-bin/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at ../..//Kernel/System/Ticket/ArticleStorageDB.pm line 182. [Thu Dec 30 01:52:28 2004] index.pl: BEGIN failed--compilation aborted at ../..//Kernel/System/Ticket/ArticleStorageDB.pm line 182. Kindly reply me how to handle this .... ---Jagan -- Open WebMail Project (http://www.micronetusa.com) _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
