Thanks for your reply.
I assumed 'forced install' meant to use the command, 'rpm --nodeps -ivh tmp/otrs-1.3.2-01.i386.rpm'. I received the following messages:
error: cannot get exclusive lock on /var/lib/rpm/Packages error: cannot open Packages index using db3 - Operation not permitted (1) error: cannot open Packages database in /var/lib/rpm
Is the command I used correct? If so, any ideas on how to proceed from here?
Thanks again.
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