We are using OTRS 1.3.2 on a FreeBSD box. We provide outsourced network maintenance services, and for each of our clients, we ask them to set up on their own email system an account called "[EMAIL PROTECTED]".
We set up OTRS to POP to each of those clients' email servers and generate new tickets. Since each client sends email to a different email address, we can dispatch new email tickets by individual client queue for each client quite easily. A few days ago, we started seeing errors in the PostMasterPOP3.pl routine. Today, we have narrowed down the occurrence of those errors to OTRS trying to fetch mail from a specific client's (outsourced) email server. That client's email server is running a Barracuda anti-spam/anti-virus appliance as an email gateway server. The Barracuda device was recently installed. I sent a test ticket to this client's trouble@ email address. OTRS generated an error, but did manage to pull the email down four seconds after generating the error (according to the time stamps on the error email sent to me and the OTRS new ticket notification sent to me). I am not a programmer, but I cannot help but think that PostMasterPOP3.pl may have some sort of an issue with the Barracuda appliance. The error message in response to the email sent to [EMAIL PROTECTED], with header, is below. I've also included a general authentication error email, when OTRS is just checking if their are any new emails. I have excised the client's domain name for privacy. Anything we should check on our end? Thanks! Return-Path: <[EMAIL PROTECTED]> X-Original-To: [EMAIL PROTECTED] Delivered-To: [EMAIL PROTECTED] Received: from localhost (localhost [127.0.0.1]) ��������by outside.rnome.com (Postfix) with ESMTP id CFD7A127F4 ��������for <[EMAIL PROTECTED]>; Tue, �4 Jan 2005 11:01:29 -0500 (EST) Received: from outside.rnome.com ([127.0.0.1]) �by localhost (outside [127.0.0.1]) (amavisd-new, port 10024) with ESMTP �id 14940-10 for <[EMAIL PROTECTED]>; �Tue, �4 Jan 2005 11:01:29 -0500 (EST) Received: from localhost (localhost [127.0.0.1]) ��������by outside.rnome.com (Postfix) with ESMTP id 6BAAD126D6 ��������for <[EMAIL PROTECTED]>; Tue, �4 Jan 2005 11:01:29 -0500 (EST) Received: from mail.rnome.com [209.203.225.220] ��������by localhost with IMAP (fetchmail-6.2.5) ��������for [EMAIL PROTECTED] (single-drop); Tue, 04 Jan 2005 11:01:29 -0500 (EST) Received: (from [EMAIL PROTECTED]) ��������by rnome.com (8.11.6/8.11.0) id j04G19268458; ��������Tue, 4 Jan 2005 11:01:09 -0500 (EST) ��������(envelope-from otrs) Date: Tue, 4 Jan 2005 11:01:09 -0500 (EST) Message-Id: <[EMAIL PROTECTED]> From: [EMAIL PROTECTED] (Cron Daemon) To: [EMAIL PROTECTED] Subject: Cron <[EMAIL PROTECTED]> $HOME/bin/PostMasterPOP3.pl >> /dev/null X-Cron-Env: <[EMAIL PROTECTED]> X-Cron-Env: <SHELL=/bin/sh> X-Cron-Env: <HOME=/opt/otrs> X-Cron-Env: <PATH=/usr/bin:/bin> X-Cron-Env: <LOGNAME=otrs> X-Cron-Env: <USER=otrs> X-Virus-Scanned: by amavisd-new at rnome.com Status: R X-Status: NC X-KMail-EncryptionState: X-KMail-SignatureState: X-KMail-MDN-Sent: Use of uninitialized value in numeric eq (==) at /usr/local/lib/perl5/5.8.4/Net/POP3.pm line 310. Use of uninitialized value in division (/) at /opt/otrs/bin/PostMasterPOP3.pl line 152. Return-Path: <[EMAIL PROTECTED]> X-Original-To: [EMAIL PROTECTED] Delivered-To: [EMAIL PROTECTED] Received: from localhost (localhost [127.0.0.1]) ��������by outside.rnome.com (Postfix) with ESMTP id 77F8528026 ��������for <[EMAIL PROTECTED]>; Tue, �4 Jan 2005 10:51:56 -0500 (EST) Received: from outside.rnome.com ([127.0.0.1]) �by localhost (outside [127.0.0.1]) (amavisd-new, port 10024) with ESMTP �id 14038-10 for <[EMAIL PROTECTED]>; �Tue, �4 Jan 2005 10:51:53 -0500 (EST) Received: from localhost (localhost [127.0.0.1]) ��������by outside.rnome.com (Postfix) with ESMTP id D64E31293D ��������for <[EMAIL PROTECTED]>; Tue, �4 Jan 2005 10:51:53 -0500 (EST) Received: from mail.rnome.com [209.203.225.220] ��������by localhost with IMAP (fetchmail-6.2.5) ��������for [EMAIL PROTECTED] (single-drop); Tue, 04 Jan 2005 10:51:53 -0500 (EST) Received: (from [EMAIL PROTECTED]) ��������by rnome.com (8.11.6/8.11.0) id j04Fp3l66864; ��������Tue, 4 Jan 2005 10:51:03 -0500 (EST) ��������(envelope-from otrs) Date: Tue, 4 Jan 2005 10:51:03 -0500 (EST) Message-Id: <[EMAIL PROTECTED]> From: [EMAIL PROTECTED] (Cron Daemon) To: [EMAIL PROTECTED] Subject: Cron <[EMAIL PROTECTED]> $HOME/bin/PostMasterPOP3.pl >> /dev/null X-Cron-Env: <[EMAIL PROTECTED]> X-Cron-Env: <SHELL=/bin/sh> X-Cron-Env: <HOME=/opt/otrs> X-Cron-Env: <PATH=/usr/bin:/bin> X-Cron-Env: <LOGNAME=otrs> X-Cron-Env: <USER=otrs> X-Virus-Scanned: by amavisd-new at rnome.com Status: R X-Status: NC X-KMail-EncryptionState: X-KMail-SignatureState: X-KMail-MDN-Sent: Use of uninitialized value in numeric eq (==) at /usr/local/lib/perl5/5.8.4/Net/POP3.pm line 319. ERROR: OTRS-PM3-7 Perl: 5.8.4 OS: freebsd Time: Tue Jan �4 10:51:07 2005 �Message: Auth for user [EMAIL PROTECTED]@mail.client.org failed! �Traceback (66683): � �Module: main::FetchMail (v1.12) Line: 140 � �Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.12) Line: 106 -- _______________________________________________________________ A Message From... �L. Mark Stone Reliable Networks of Maine, LLC "We manage your network so you can manage your business." 477 Congress Street Portland, ME 04101 Tel: (207) 772-5678 Web: http://www.RNoME.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
