RE: [otrs] MIME::Decoder::QuotedPrint

[Shum, Jack]

I think I have the same issue but with a more detail message.

 

[Thu Jan  6 16:37:27 2005] QuotedPrint.pm: MIME::QuotedPrint version 2.03 required--this is only version 1.00 at C:/otrs/otrs/Kernel/cpan-lib/MIME/Decoder/QuotedPrint.pm line 57.
[Thu Jan  6 16:37:27 2005] QuotedPrint.pm: BEGIN failed--compilation aborted at C:/otrs/otrs/Kernel/cpan-lib/MIME/Decoder/QuotedPrint.pm line 57.
Compilation failed in require at C:/otrs/otrs/Kernel/cpan-lib/MIME/Decoder.pm line 171.

 

I had the same message as what Scott had.  Then i bounced the apache server.  Then I got this.  OTRS is running on W2K and its version 1.3.2.

 

Thanks in advance.

 

Jack Shum

 

-----Original Message-----
From: Scott Hall [mailto:[EMAIL PROTECTED]
Sent: Thursday, December 16, 2004 9:25 AM
To: otrs@otrs.org
Subject: [otrs] MIME::Decoder::QuotedPrint

I am having the following issues when trying to assign a ticket from one queue to another among other things.  Periodically it will complain about my having the wrong version of QuotedPrint.  And still other times it seems to work fine.   

I am running otrs version 1.3.2 on a FreeBSD 4.9 box with mysql and sendmail. 

 

When I try to move from one queue to another I get the following in the browser. 

 

Software error:

Can't locate object method "init" via package "MIME::Decoder::QuotedPrint" at /opt/otrs/Kernel/cpan-lib/MIME/Decoder.pm line 173.

For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error.

 

I have looked thru the archives and found this one that talks about a similar issue but the resolution, which was to add a 'use missing::library' to the file that is erroring, didn't really work for my issue.  For my particular issue I added 'use MIME::Decoder::QuotedPrint' and 'use MIME::Decoder::QuotedPrintinit' to  /opt/otrs/Kernel/cpan-lib/MIME/Decoder.pm. 

http://lists.otrs.org/pipermail/otrs/2003-January/000746.html

Does anyone know what might be causing this issue or how I might go about resolving it?

 

Thanks for any information you shed on this matter. 

 

--Scott

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