That might be worth a try. I've made some custom changes to the code to support some functionality that we need here, so upgrading is a bit of a nuisance -- especially since I don't really know Perl. If it works for you, let me know and I'll bite the bullet and upgrade here.
I did try comparing the code between 1.3.1 and 1.3.2 and where things looked like they might make a difference I copied the code over, but it didn't help. But I could very easily have been copying the wrong things entirely. :-) -- Chris Salter Software Engineer ZANTAZ, Inc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Eric Boudrand Sent: January 11, 2005 8:37 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] PDF in attachment Hi, Maybe I should upgrade to 1.3.2. I read a bug fix about "wrong lable (table?) attachment in db backend" in 1.3.2 release note. Regards. Eric Boudrand http://www.sistech.fr ----- Original Message ----- From: "Chris Salter" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS." <[email protected]> Sent: Tuesday, January 11, 2005 2:21 PM Subject: RE: [otrs] PDF in attachment > That's exactly the same problem I've been having. Same setup, too. Win2K, Apache, OTRS 1.3.1. It worked fine when we were on 1.1, but as soon as I upgraded our system, we started having that problem. I switched it from storing attachments in the DB to storing them in the file system, which didn't help at all, but it does seem that the entire attachment is actually stored. It's only when you try to access it again that it's truncated -- either downloading it or forwarding the message (and attachment) to someone else. > > > -- > Chris Salter > Software Engineer > ZANTAZ, Inc. > > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Eric Boudrand > Sent: January 11, 2005 7:46 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] PDF in attachment > > Hi Chris, > > We are using OTRS 1.3.1 on a Windows 2000 Server with Apache. Its seems the file is not copied enterely in the mail. > > Regards. > > Eric Boudrand > http://www.sistech.fr > > > ----- Original Message ----- > From: "Chris Salter" <[EMAIL PROTECTED]> > To: "User questions and discussions about OTRS." <[email protected]> > Sent: Tuesday, January 11, 2005 1:37 PM > Subject: RE: [otrs] PDF in attachment > > > > I have this problem with any binary file (DLLs, ZIPs, etc). It seems to > be OK with text files, but it's been a couple months now that I've been > trying to solve the problem. No luck so far. > > > > Are you using Win32 or Linux? And which version of OTRS? > > > > > > -- > > Chris Salter > > Software Engineer > > ZANTAZ, Inc. > > > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Eric Boudrand > > Sent: January 11, 2005 4:12 AM > > To: [email protected] > > Subject: [otrs] PDF in attachment > > > > Hi, > > > > I have a problem each time I attach a PDF file to a post with OTRS. The > file is not completly attached. Parts of it are missing. For example, I had > in one mail : > > > > ------------=_1105380599-1380-3 > > Content-Type: text/pdf; name="Vpn25xWRV54G_en.pdf" > > Content-Disposition: inline; filename="Vpn25xWRV54G_en.pdf" > > Content-Transfer-Encoding: base64 > > > > JVBERi0xLjIgDSXi48/TDQogDTggMCBvYmoNPDwNL0xlbmd0aCA5IDAgUg0v > > RmlsdGVyIC9GbGF0ZURlY29kZSANPj4Nc3RyZWFtDQpIiY2U20rDQBCGn2Df > > YS7rRcfd2WNuS1TwsoR6I4iURCq01Qrq47untKnZWAmEsN+c598s > > > > ------------=_1105380599-1380-3-- > > > > This file is normaly 344 KBytes long. I can reproduce the issue very > easily. > > > > Regards. > > > > Eric Boudrand > > http://www.sistech.fr > > T�l�phone.: +33 1 4312 3936 > > > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting f�r Ihr OTRS System? > > => http://www.otrs.de/ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting f�r Ihr OTRS System? > > => http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > => http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
