I think I got my script to work. However, the patched GenericAgent.pm would still be greatly appreciated. I'd like to be able to have it auto-answer closed tickets.
# -- # Kernel/System/GenericAgent.pm - generic agent system module # Copyright (C) 2001-2004 Martin Edenhofer <[EMAIL PROTECTED]> # -- # $Id: GenericAgent.pm,v 1.7 2004/09/08 13:16:34 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- -----Original Message----- From: Robert Kehl [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 19, 2005 3:33 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Any ideas here? Jack Doyle schrieb: > Robert... thanks for the reply. No, the patch didn't work. Please post the file revision of your GA, I'll get you a going one _with_ the Answered option. > What do you mean by "Post the call to the script in GenericAgent and > eventually the script itself"? What did you note in GenericAgent.pl to call your script, and: what are the contents of the script? hth, Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
