Hello Peter, Friday, January 21, 2005, 11:12:12 AM, you wrote:
> Just create a webform and send it to a e-mail address ([EMAIL PROTECTED]). > 1. create an e-mail address in your system where to send the webform and > which OTRS can POP ([EMAIL PROTECTED]) > 2. create a system e-mail address in OTRS (the "from" of OTRS mail) (can be > [EMAIL PROTECTED] of course) > 3. create a queue in OTRS > 4. create a POP3 address in OTRS to POP [EMAIL PROTECTED] > 5. create a group in OTRS (Helpdesk?) > 6. Add users to the group > I added a picture of OTRS that I use to tell people how OTRS works. > Maybe it helps Thanks a lot. The picture really helps to understood some thing. :) Why do not include it to help files? -- Best regards, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
