whoops, sorry Charles, missed your post :-)...
On Wed, 26 Jan 2005 21:28:14 +0100, Edgar Meij <[EMAIL PROTECTED]> wrote: > Yes, one can, but it's not that easy :-). You can try and query the > SQL database with the proper commands. I'm actually working on a > (small) perl script myself, doing just that. It's not quite finished > yet though... > > hth, > > Edgar Meij > > On Wed, 26 Jan 2005 07:48:16 -0800, Wes Plate <[EMAIL PROTECTED]> wrote: > > > > Is there a way to get from OTRS the average time it takes for an Agent to > > respond to a new ticket? > > > > -- > > Wes Plate > > Automatic Duck, Inc. > > http://www.wesplate.com > > http://www.automaticduck.com > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting f�r Ihr OTRS System? > > => http://www.otrs.de/ > > > > > -- > 'An approximate answer to the right question is worth a great deal > more than a precise answer to the wrong question' > -- 'An approximate answer to the right question is worth a great deal more than a precise answer to the wrong question' _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
