Robert, Thanks for sending me that Generic Agent file this morning. However, I don't see any options in there to set the answered flag. How do I do that?
I want to do it on all closed tickets. ----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
