Hi Alex, it works like a charm! thank you very much.
Regards,
Jorick Astrego
>Date: Wed, 2 Feb 2005 14:03:10 +0300
>From: Alex <[EMAIL PROTECTED]>
>Subject: Re: [otrs] is it possible to ignore e-mail where the otrs
> address is in the cc: field?
>To: "User questions and discussions about OTRS." <[email protected]>
>Message-ID: <[EMAIL PROTECTED]>
>Content-Type: text/plain; charset=ISO-8859-1
>
>Hello Jorick,
>
>Sunday, January 2, 2005, 12:20:13 PM, you wrote:
>
>> We have OTRS setup to receive messageson a specific address and
>> create new tickets when people mail to it. Someof our customers have
>> the habit of including the helpdesk mail-addressin the CC: field
>> when the mail to a specific person in our organization.This causes
>> tickets to be created that we do not want in our helpdesk system.
>> Is there a parameter in the Config.pmto respond only to the to:
>> address or do we need to filter theseon the mailserver?
> I think you should create a Postmaster filter and there match CC
> with @yourdomain.com and set X-OTRS-Ignore to Yes.
>
>--
>Best regards,
> Alex
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