Code for OTRS 1.3.2 - Install AgentNavigationBar.dtl and AgentTicketNew.dtl in Kernel/Output/HTML/Standard/ - Install AgentTicket.pm in Kernel/Modules/ - Merge Config.pm into your Kernel/Config.pm (or Kernel/Config/Default.pm if you prefer) - Add manually a new entry called WebRequestAgent in table ticket_history_type - If you're using mod_perl, add Kernel::Modules::AgentTicket in apache2-perl-startup.pl
On Thu, 03 Feb 2005 22:02:25 +0100, Gerold Gruber <[EMAIL PROTECTED]> wrote: > S�bastien Prud'homme wrote: > Hi S�bastien, > > > I've coded that thing this week for my company (we didn't like using > > phone tickets for that). I just took what is done for phone ticket > > (with small modifications), add a new ticket type (WebRequestAgent, as > > when customer create a ticket in the web interface, ticket type is > > WebRequestCustomer) in database and voila. Perharps it still need > > minor changes (like language, pre-selection of the current agent as > > the customer) but it works fine for us. > sounds promising, I'm looking for such a feature also. > Is your code based on 1.2 or 1.3? > > > > I can send the code next week. > I look forward to see it ;-) > > > Gerold > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > => http://www.otrs.de/ >
newticket.tar.gz
Description: GNU Zip compressed data
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