At 12:01 PM 2/9/2005, you wrote: >Hi > I have a small but useful suggestion for OTRS to make in even more useful. > The problem we have is the supervisor uses this system but is unabel to get > to a screen where he can see at a glance which users have how many tickets > assigned to them, and for how long. I know you can do this in the search > function but its not the same bosses never want to use the search funtions > they just want to log in and see whats going on. So my suggestion is if we > coulg have a supervisor page which would show the users in the system and > what tickets they are working on, and allow the supervisor to unlock tickets > here and reassign tickets. > >Is this something anyone else would find useful?
Yes. In another item I asked all for something that could provide an overview over queues. It is the thread called Newbee (bad spelling). We would willing giving some moneys towards the development of such a feature. Maybe more companies are interested. Erling >Stephen Burley >Africonnect Ltd. >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting f�r Ihr OTRS System? >=> http://www.otrs.de/ > ************************************************************************* MOSEK ApS C/O Symbion Science Park Fruebjergvej 3, Boks 16 DK-2100 Copenhagen O Denmark Phone (work): +45 3917 9907 Mobile-phone: +45 2362 9520 Fax: +45 3917 9823 Email: [EMAIL PROTECTED] Homepage: http://erling.andersen.name http://www.mosek.com/homepages/e.d.andersen/ ************************************************************************* _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
