Hello Stefan,
Stefan Rother ha scritto:
Yes, you can say in the Queues, write a Email to customer if status changed.
Is that a Idea for you?
It's an idea, but I prefer customers can view ticket status in a web page also if they are not registered, for example http://url/customer.pl?Action=CustomerZoom&TicketID=XXX
Something as customer.pl?Action=CustomerZoom&TicketID=XXX&[EMAIL PROTECTED]
Have you an idea? :)
Thanks in Advance
Best Regards
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