Hello Mr. Naik,
I work for an organization where most of the users don't have an email address. Also we have an LDAP database in which all users have a username/password which is used by various> applications. The LDAP module in OTRS requires email as an required field. Can I somehow configure OTRS so that it is not so much email dependent. Most of the service request
> come through phone or through the web frontend
It`s only possible for customer in the customer Interface.
I wish you a nice Day,
with kind regards,
Stefan Rother
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