Hello,
i want to maximize the tickets shown on an agent page. i've tried
$Self->{MaxLimit} = 150;
$Self->{ViewableTickets} = 100;
but it doesn't work. any idea please.
thanks in advance
You find this Part in Kernel/Config/Defaults.pm
$Self->{PreferencesGroups}->{QueueViewShownTickets} = {
Colum => 'Frontend',
Label => 'Shown Tickets',
Desc => 'Max. shown Tickets a page in QueueView.',
Type => 'Generic',
Data => {
10 => 10,
15 => 15,
20 => 20,
25 => 25,
50 => 50,
I add 50 here...
I wish you a nice day.
with kind regards,
Stefan Rother
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