Hello!
The only thing I've seen is http://doc.otrs.org/1.3/en/html/state.html
But it seems that it doesn't make any difference based on the queue
selected...
Bye!
Victor.
On 22 Feb 2005 at 10:27, Anne-Mie Vandermeeren wrote:
>
> Hi all,
>
> We've been working very nicely with this great product for a few
> months now, but I have another question....
>
> When I want to enter a new Phone Ticket, the next state is empty
> unless I select a queue. At that moment it is filled out with the
> default state.
>
> Is there a way to have different default states in Phone Ticket
> depending on the Queue selected? I suppose there is, since the state
> is only filled out when the queue is selected.
>
> Can someone help me out?
>
> Anne-Mie
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