Hello Mr. Martin,
I'd like to do some customization of the OTRS notifications
(specifically, Customer:OwnerChange). Is there a listing somewhere of
the valid tokens that can be used in the notification e-mails (i.e.,
<OTRS_Owner_FirstName>, <OTRS_TICKET_NUMBER>, etc.)? I have looked
through the manual, but can find no reference to the valid placeholder
tokens beyond the ones in the default notifications and those in the
example text shown on the update notifications admin screen.
All useable options are on the botton of the page.
I hope I can help you!
with kind regards,
Stefan Rother
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
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