Hello Mr. Roth,
We use OTRS for our CallCenter and HelpDesk and find it great.
Nice to here something like that! :)
Could anyone tell us how it is possible to limit queues access to
customers.
For example, we have a queue called HelDesk and different sub-queues
(Windows, Apple, Security, Mail, etc...) We would like that customers
using the OTRS customer interface just have access to the main queue
HelpDesk and can't see the sub-queues.
Is it possible and how ?
Yes, its possible. You find this part in Kernel/Config/Defaults.pm:
# CustomerGroupAlwaysGroups
# (if CustomerGroupSupport is true and you don't want to manage
# each customer user for this groups, then put the groups
# for all customer user in there)
$Self->{CustomerGroupAlwaysGroups} = ['users', 'info'];
Please copy the part to Kernel/Config.pm and change it to the right group.
I hope i can help you, and wish a nice day.
with kind regards,
Stefan Rother
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
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