Victor, Thanks for your reply. You sent me on the right track.
The problem was that the "unlock" cron job was running hourly, yet the queue's unlock timeout was sub-hourly. I set the unlock cron job to run every minute, and that solved the problem. To the developers/packagers - Maybe to get rid of this confusion, the unlock cron job should run each minute by default, or the unlock timeout should not have sub-hourly granularity? Thanks again, Al Amin Khaef ----- Original Message ----- From: [EMAIL PROTECTED] To: "User questions and discussions about OTRS." <[email protected]> Subject: Re: [otrs] Timed unlocking of tickets on OTRS 1.3.2 Date: Tue, 01 Mar 2005 09:10:35 +0100 > > Hi! > > I not sure, as I haven't done it yet, but maybe you have to setup > the cron jobs > related to this actions. Take a look at > http://doc.otrs.org/1.3/en/html/cronjob.html > > Bye! > > > > On 28 Feb 2005 at 15:58, Al Al wrote: > > > > > Hello, > > > > Are there any gotchas to using the per-queue ticket lock timeouts on > > OTRS 1.3.2? I try setting the value, but tickets simply aren't being > > automatically unlocked. Am I missing something? > > > > Thanks, > > Al > > -- ___________________________________________________________ > > Sign-up for Ads Free at Mail.com > > http://promo.mail.com/adsfreejump.htm > > > > --- > Victor R. Rodriguez > Departamento de Sistemas > Valoraciones del Mediterraneo, S.A. > --- > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f�r Ihr OTRS System? > => http://www.otrs.de/ -- ___________________________________________________________ Sign-up for Ads Free at Mail.com http://promo.mail.com/adsfreejump.htm _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
