OK - the bcc worked great!
BUT - when I add the following:
$Self->{'Ticket::Frontend::ResponseFormat'} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
$Data{"Signature"}
';
The mail format remains unchanged.
Do I have this formatted correctly?
David Hoskin
On Mar 2, 2005, at 1:53 PM, Markus Ruecker wrote:
Hi,
Just add this to your Config.pm
$Self->{'Ticket::Frontend::ResponseFormat'} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
$Data{"Signature"}
';
Regards,
Markus Ruecker
--
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http://www.otrs.de/ :: Manage your communication!
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of David Hoskin
Sent: Wednesday, March 02, 2005 9:19 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Format of email messages and external mailbox (again)
How can the outgoing email be reformatted to place the response ABOVE
the original message?
And again, anyone know how to "pre-populate" the bcc field
for sending
to an external mailbox?
David Hoskin
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