Hi!
As a sidenote, you can configure where you want to store the
attatchments that
come with your mails in Config.pm, take a look at:
http://doc.otrs.org/1.3/en/html/performance-tuning.html
I use filesystem to have better control over the database and to be
able of
working faster with it (backups, querys, etc). Around 90% of the tickets we
have come
without attatchments, and they are not so important for us, but maybe they are
vital for
you.
Bye!
On 2 Mar 2005 at 9:09, Jack Doyle wrote:
> They are stored in the database as articles on the ticket. If I
> understand right, the email comes in, and an article is created. The
> email itself isn't saved, I don't think. But the content of the email
> becomes the article.
>
> -----
> Jack Doyle, Network+
> Systems Operations Specialist
> Lewis-Gale Clinic Information Systems
>
> -----Original Message-----
> From: Rudi Kramer [mailto:[EMAIL PROTECTED]
> Sent: Wednesday, March 02, 2005 2:21 AM
> To: [email protected]
> Subject: [otrs] Where are the emails stored?
>
>
> Good Morning
>
> My apologies if this question has already been asked and answered but
> where exactly does OTRS store it's emails on a linux fedora server?
>
> Thanks
> Rudi
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---
Victor R. Rodriguez
Departamento de Sistemas
Valoraciones del Mediterraneo, S.A.
---
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