What is the reason for the Unlock Time out in OTRS? I have created a
Queue called Projects and there are 3 subqueues under this. In one of
the subqueue's of Projects a person will take posesion of the ticket
but then about an hour later if you look in the history [EMAIL PROTECTED]
has unlocked it back to the main Queue.
the Unlock timeout is set to 5, I am assuming that if it is not worked
on in 5 hours that the system takes over and unlocks the ticket.... is
there any reason Not to set it to 0 to default it to no unlock, so
that root will not unlock the ticket?
if anyone has seen this please let me know
thanks
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